Terms of Service for End Users

Last revised on February 11, 2008.

THESE ARE THE TERMS OF OUR AGREEMENT WITH EACH OTHER. WHILE WE TRIED TO MAKE IT NOT TOO FULL OF LEGALESE, ALL OF IT IS IMPORTANT SO TAKE A FEW MOMENTS TO READ IT.

ACCEPTANCE
When you use the justKnow® Service, you automatically confirm that you have read, understood, and accept all terms in this agreement. The justKnow Service is provided by Sparcplug, Inc. (SparcPlug)

CARRIER FEES
The use of the justKnow service may result in messaging or phone charges from your wireless or wireline carrier. Please be aware of your individual service plans to know what charges may apply.

DELIVERY
Our application and the public networks the application uses, are built on the "best effort" principle. This means that delivery of messages cannot be guaranteed, nor can they be guaranteed to arrive at the time specified in the "send later" feature. It is expected that the justKnow service will have nearly a 99% successful delivery rate where over 90% of messages are delivered within few minutes (often seconds).

Even with justKnow's attention to the end-user experience, certain phrases, words, or characters may not be properly interpreted by the text-to-speach interpreter.

Currently, the justKnow service delivers phone and text messages only to US and Canadian phone numbers.

QUALITY OF SERVICE
DO NOT rely on timeliness of messages for important messages . You use the justKnow service and information from the Internet entirely at your own risk. Sparcplug does not take responsibility: (a) that the service will be without faults or delays, (b) for any effects on your life when you use our service, (c) for the content contained in a justKnow message, or (d) for any ill effects to you or others from using the justKnow service.

USAGE/MISUSE
When using justKnow YOU WILL NOT RECEIVE ANY UNWANTED MESSAGES other than the message(s) you send to yourself or others, messages your peers send to you via the service, and those necessary to notify you of message data or status. If you have received unwanted messages via the justKnow service, please report it to justKnow.

The justKnow service supplied by SparcPlug must not be used for unlawful, inappropriate or criminal purposes. You cannot use the service in a way that disturbs other users or intrudes on other persons or on their property. You may not use the service to send unsolicited messages or SPAM. You are responsible for ensuring that the information you provide using our services is legal and in accordance with normal morals and the general ethics which apply on the Internet. Consequently, you are not allowed to: encourage a crime or assist anyone who encourages a crime in any way, make or distribute statements which discriminate or emphasize anyone's race, skin color, sex, religion, ethnic origin or sexual orientation, distribute pornographic pictures or pictures which portray gross violence, force or brutality, make or distribute statements which are offensive or insulting.

By using the justKnow service, you also agree not to submit to multiple addresses beyond a reasonable core group of acquaintances, nor will you attempt to reverse engineer any portion of the service or software components included as part of the service. Finally, you agree not to solicit, bother or harass other individuals with your use of justKnow.

DATA FROM THE justKnow SERVICE IS COLLECTED
When you enter an email address, SparcPlug only uses it to identify you as the sender of the message.

We respect your privacy, but justKnow and its customers and affiliates gather certain data about the behavior, trends and locations of its users in order to improve the user experience and our product. We also track all message initiation information to prohibit misuse, and we will happily work with 3rd parties to protect users from misuse. Misuse may result in criminal or civil penalties in accordance with general internet and privacy laws. Please read our Privacy Policy.

MISCELLANEOUS
Some links from justKnow may connect you with sites that are not under SparcPlug's control. The justKnow service is providing these links only as a convenience. The appearance of a link does not imply our endorsement, nor are we responsible for the contents of any linked site. You access them at your own risk.